All orders are processed within2–3 business days, excluding weekends and holidays. Once your order is shipped, you’ll receive a confirmation email with atracking numberso you can monitor your delivery every step of the way. Please ensure all shipping details are correct at checkout to avoid any delays.

Due to the nature of our products and for hygiene purposes,all sales are final. We do not accept returns or offer refunds. If you receive an incorrect or damaged item, please contact us within 48 hoursof delivery at Definebeautycollection@gmail.com so we can resolve the issue promptly.

We recommend the following based on your desired look and length:

• For a natural look: 2–3 bundles (up to 18 inches)
• For added fullness or longer lengths: 3–4 bundles (20 inches and above)
  If you're adding a closure or frontal, 2–3 bundles is usually sufficient depending on the style.

To maintain the quality and longevity of your Define Beauty hair:

• Gently detangle using a wide-tooth comb or paddle brush
• Co-wash regularly with sulfate-free products
• Allow hair to air-dry or use low heat settings
• Store units on a wig stand and use a silk/satin bag when not in use
  Treat your bundles or wigs like your own hair to ensure they stay flawless.

Yes, all Define Beauty hair products are100% raw and unprocessed, meaning they can be. dyed, bleached, or colored. However, we always recommend having any chemical processes done by a professional stylist to preserve hair health and quality.

With proper care, Define Beauty hair can last:

• 12 months or longer for raw hair bundles
• 6–12 months for lace wigs, depending on wear frequency and maintenance
  Consistent care and gentle handling are key to extending the life of your investment.